Shipping policy
Effective Date: July 2026
Welcome to DreamLinenHome.store. We believe that shopping for beautiful bedding should be as relaxing as the comfort our products bring into your home. Our goal is to deliver every order safely, efficiently, and transparently while providing a pleasant shopping experience from checkout to delivery.
This Shipping Policy explains how orders are processed, shipped, delivered, and supported after purchase. By placing an order through DreamLinenHome.store, you agree to the shipping terms outlined below.
1. Our Shipping Commitment
DreamLinenHome.store proudly offers FREE Worldwide Shipping on all eligible orders.
Whether you are decorating your first apartment, refreshing your bedroom, or purchasing a thoughtful gift, we strive to make shipping simple, reliable, and affordable.
We work with trusted logistics partners to deliver our bedding collections to customers around the world while maintaining high standards of packaging and order care.
2. Shipping Destinations
We currently ship to most countries and regions worldwide, including but not limited to:
United States
Canada
United Kingdom
Australia
New Zealand
Germany
France
Italy
Spain
Netherlands
Belgium
Sweden
Norway
Denmark
Ireland
Austria
Switzerland
Singapore
Japan
South Korea
Many additional international destinations
If your country is unavailable during checkout, please contact our customer support team before placing an order.
Email:
We will gladly confirm whether shipping is available to your location.
3. Free Worldwide Shipping
DreamLinenHome.store offers:
Free Standard Shipping Worldwide
There are no minimum purchase requirements for eligible free shipping offers unless otherwise stated during promotional campaigns.
Occasionally we may introduce optional expedited shipping services for selected countries if available.
Shipping options presented during checkout depend on your destination and local carrier availability.
4. Order Processing Time
Every order is carefully reviewed before shipment.
Typical processing time:
1–3 Business Days
During processing we may:
Verify payment
Confirm inventory
Inspect product quality
Prepare secure packaging
Generate shipping documentation
Coordinate with our logistics partners
Business days exclude:
Weekends
Canadian public holidays
Major international holidays
Large promotional shopping events
Peak seasonal periods
Orders placed after business hours may begin processing on the following business day.
5. Estimated Delivery Time
Our standard estimated delivery time is:
7–10 Business Days
Delivery estimates begin after your order has been processed and shipped.
Actual delivery time may vary depending on:
Destination country
Local courier performance
Weather conditions
Customs processing
Remote delivery locations
Seasonal shipping demand
International transportation schedules
Although most orders arrive within the estimated timeframe, delivery dates cannot be guaranteed.
6. Shipping Confirmation
Once your order has shipped, you will receive a shipping confirmation email.
This email may include:
Order confirmation
Shipping notification
Tracking number when available
Carrier information
Estimated delivery updates
Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.
7. Tracking Your Order
Most shipments include tracking services.
You can monitor your shipment using the tracking information provided in your shipping confirmation email.
Tracking updates are generated by the shipping carrier and may occasionally experience delays.
If your tracking has not updated for several days, please contact our customer support team and we will gladly assist you.
8. Shipping Carriers
To provide reliable international delivery, DreamLinenHome.store may work with various trusted shipping partners depending on destination.
These may include international postal services, regional delivery companies, and commercial courier networks.
Carrier selection is based on:
Destination
Delivery efficiency
Package size
Shipping availability
Local logistics performance
Carrier assignments may vary without prior notice.
9. Customs Duties And Import Taxes
International orders may be subject to:
Import duties
Customs fees
VAT
GST
Local taxes
Government inspection charges
These charges are determined by your country's customs authorities.
Customers are responsible for any customs duties or local import taxes required by their country unless otherwise stated.
DreamLinenHome.store has no control over customs assessments and cannot predict these charges.
We recommend contacting your local customs office for additional information before placing an order.
10. Customs Delays
International shipments occasionally experience customs inspections.
These inspections may result in delivery delays beyond our estimated shipping time.
DreamLinenHome.store is not responsible for delays caused by:
Government agencies
Border inspections
Import procedures
Security checks
International customs processing
We appreciate your patience should these situations occur.
11. Address Accuracy
Customers are responsible for providing accurate shipping information.
Please verify:
Recipient name
Street address
Apartment or unit number
Postal code
City
Province or state
Country
Phone number
Incorrect or incomplete addresses may result in:
Shipping delays
Returned packages
Failed deliveries
Additional shipping costs
Lost shipments
If you notice an error after placing your order, please contact us immediately.
While we will do our best to assist, address changes cannot be guaranteed once an order has entered processing or shipment.
12. Undeliverable Packages
Packages may be returned to us if they cannot be delivered because of:
Incorrect address
Refused delivery
Unclaimed package
Invalid recipient information
Repeated failed delivery attempts
If a package is returned, our customer support team will contact you to discuss available options.
Additional shipping charges may apply when reshipping returned packages if the delivery issue was caused by incorrect customer information.
13. Lost Packages
If you believe your package has been lost during transit, please contact us promptly.
Our support team will work with the shipping carrier to investigate.
Depending on the investigation outcome, we may provide:
Replacement shipment
Refund
Store credit
Alternative resolution
Investigation times vary depending on the shipping carrier and destination country.
14. Delivered But Not Received
If tracking indicates your package has been delivered but you cannot locate it, please first:
Check around your property
Ask family members
Ask neighbors
Check with apartment management
Contact your local carrier
Look for delivery notices
If the package still cannot be located, contact us.
We will gladly assist in investigating the situation.
15. Multiple Shipments
Orders containing multiple items may occasionally ship separately.
This may occur because:
Products are stored in different fulfillment locations
Items become available at different times
Packaging requirements differ
Carrier routing differs
You will not be charged additional shipping fees for separate shipments when your order qualifies for free shipping.
16. Packaging
We carefully package every order to help protect products during transportation.
Our packaging is designed to minimize damage while maintaining product cleanliness and presentation.
We encourage customers to inspect packages immediately after delivery.
If your package appears significantly damaged during transit, please photograph the packaging before opening whenever possible.
17. Damaged Shipments
If your order arrives damaged, please contact us within a reasonable time after delivery.
Please provide:
Order number
Photos of the package
Photos of the product
Photos of the shipping label
Description of the damage
Our customer support team will review your case and determine the appropriate solution.
Possible resolutions include:
Replacement
Refund
Partial refund
Store credit
18. Incorrect Items
Although we strive for complete accuracy, mistakes can occasionally occur.
If you receive:
Wrong item
Wrong size
Wrong color
Incomplete order
Missing components
Please contact us immediately.
Our support team will arrange an appropriate resolution as quickly as possible.
19. Shipping Delays Beyond Our Control
Certain situations may delay delivery despite our best efforts.
Examples include:
Extreme weather
Natural disasters
Airline delays
Customs inspections
Transportation disruptions
Government restrictions
Public health emergencies
Labor shortages
Peak holiday shipping seasons
Carrier operational issues
DreamLinenHome.store is not responsible for delays resulting from circumstances beyond our reasonable control.
20. Holiday Shipping
During major shopping periods such as:
Black Friday
Cyber Monday
Christmas
New Year
Valentine's Day
Mother's Day
Other seasonal promotions
Processing and delivery times may be longer than usual due to increased shipping volume.
We encourage customers to place holiday orders early.
21. Order Cancellation Before Shipment
If you wish to cancel an order, please contact us as soon as possible.
Orders that have not entered fulfillment may be cancelled.
Once an order has shipped, cancellation is no longer possible.
Customers may instead request a return according to our Return & Refund Policy.
22. Responsibility After Delivery
Once tracking confirms successful delivery to the address provided during checkout, responsibility for the package generally transfers to the customer.
We encourage customers to retrieve delivered packages promptly to help avoid weather exposure or theft.
23. Changes To This Shipping Policy
DreamLinenHome.store reserves the right to update or modify this Shipping Policy at any time.
Updated versions become effective immediately upon publication on our website.
Customers are encouraged to review this page periodically for any changes.
24. Contact Information
If you have any questions regarding shipping, delivery, tracking, or international orders, we are always happy to help.
DreamLinenHome.store
Address
9 Secroft Crescent
North York, ON M3N 1R5
Canada
Email
support@DreamLinenHome.store
Phone
(877) 636-7346
At DreamLinenHome.store, every shipment represents more than just a package—it carries thoughtfully selected bedding designed to bring warmth, comfort, and timeless Scandinavian-inspired style into your home. We appreciate your trust and remain committed to delivering a smooth, dependable, and enjoyable shopping experience from the moment you place your order until it arrives at your doorstep.