Refund policy
At DreamLinenHome.store, we want every customer to feel confident, comfortable, and cared for when choosing bedding for their home. Our store is built around the feeling of calm, soft comfort, and timeless bedroom style. Because bedding is personal, we understand that your order should arrive as expected, feel right in your space, and meet the quality standards you deserve.
This Return & Refund Policy explains how returns, refunds, replacements, and order issues are handled when you purchase from DreamLinenHome.store.
By placing an order with us, you agree to the terms outlined below.
1. Return Window
We offer a 30-day return policy.
This means you may request a return within 30 days after receiving your order. If more than 30 days have passed since your order was delivered, we may not be able to accept a return or issue a refund.
To be eligible for a return, your item must meet the following conditions:
The item must be unused
The item must be unwashed
The item must be in the same condition that you received it
The item must include all original packaging when possible
The item must include any included accessories, pillowcases, covers, tags, inserts, or product components
The item must not show signs of wear, damage, stains, odors, pet hair, washing, or personal use
Because our products include bedding items such as duvet cover sets, pillowcases, sheets, quilt covers, and other home textile products, we kindly ask customers to inspect products before washing or using them. Once bedding has been washed, used, slept in, stained, scented, or altered in any way, it may no longer qualify for return unless the item arrived defective or damaged.
2. How To Start A Return
To start a return, please contact us at:
Email: support@DreamLinenHome.store
Phone: (877) 636-7346
Address: 9 Secroft Crescent, North York, ON M3N 1R5, Canada
Please include the following information in your return request:
Your full name
Your order number
The email address used at checkout
The product name
The reason for the return
Clear photos if the item is damaged, defective, incorrect, or incomplete
Once we receive your request, our support team will review your case and provide return instructions if your item is eligible.
Please do not send items back without contacting us first. Returns sent without approval may not be accepted, and we may not be able to process a refund.
3. Return Shipping
DreamLinenHome.store offers customer-friendly return support. If your return is approved, we will provide instructions on how and where to send your package.
If your item arrived damaged, defective, incorrect, or materially different from what you ordered, we will help resolve the issue at no extra cost to you. This may include a replacement, refund, or another suitable solution depending on the situation.
For standard returns caused by personal preference, such as choosing the wrong size, changing your mind, selecting the wrong color, or deciding the product does not match your room, return shipping responsibility may depend on the case and location. Please contact us first so we can guide you clearly.
We recommend using a trackable shipping service when returning an item. DreamLinenHome.store is not responsible for returned packages that are lost, delayed, damaged in transit, or sent to the wrong address by the customer.
4. Damaged Defective Or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is damaged, defective, incorrect, missing parts, or not what you ordered, contact us as soon as possible at:
Please include clear photos of:
The product received
The damaged or defective area
The packaging
The shipping label
Any missing or incorrect components
This helps us review the issue quickly and provide the best solution.
Examples of issues that may qualify for a replacement or refund include:
Receiving the wrong product
Receiving the wrong size
Receiving the wrong color
Receiving a damaged product
Receiving a product with a manufacturing defect
Receiving an incomplete bedding set
Receiving an item that is significantly different from the product description
Minor color differences caused by screen settings, lighting, photography, or display brightness may not be considered a defect. We make every reasonable effort to present our bedding products accurately, but colors may appear slightly different depending on your device.
5. Non Returnable Items
For hygiene and quality reasons, certain items may not be eligible for return.
Non-returnable items may include:
Used bedding
Washed bedding
Stained items
Items with odors, perfume, detergent scent, smoke smell, or pet smell
Items with pet hair or visible signs of use
Items damaged by the customer
Items returned without approval
Items missing major components
Items outside the 30-day return window
Gift cards, if offered
Final sale items, if clearly marked at the time of purchase
We reserve the right to refuse returns that do not meet our return requirements.
6. Exchanges
We want your bedding to feel right in your home. If you ordered the wrong size, color, or style, please contact us and we will do our best to assist.
The fastest way to exchange an item is usually to return the original item if eligible and place a new order for the item you want.
Exchanges may depend on product availability. If the replacement item is out of stock, we may offer a refund, store credit, or alternative product suggestion.
7. Refund Process
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method.
Please allow processing time after approval. Your bank, card provider, PayPal, Shop Pay, or payment service may require additional time before the refund appears in your account.
Refund processing times vary depending on the payment provider and financial institution.
Original shipping fees, if any, may not be refundable unless the return is caused by our error, a defective item, or a shipping issue covered by our policy.
8. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
We process orders as quickly as possible to provide timely delivery. If your order has not yet been processed, packed, or shipped, we may be able to cancel it.
If the order has already been shipped, we may not be able to cancel it. In that case, you may request a return after receiving the item, as long as the item qualifies under this policy.
9. Address Errors
Please make sure your shipping address is complete and correct before placing your order.
DreamLinenHome.store is not responsible for delays, failed deliveries, lost packages, or extra costs caused by incorrect or incomplete shipping information provided by the customer.
If you notice an address mistake after placing your order, contact us immediately. We will try to help, but we cannot guarantee changes once an order has entered processing or shipping.
10. Lost Or Delayed Packages
If your package appears delayed, please contact us so we can help review the tracking information.
Sometimes shipping delays may occur due to customs, weather, carrier volume, holidays, incorrect addresses, or other circumstances outside our control.
If tracking shows your package was delivered but you did not receive it, please check with household members, neighbors, building management, mailrooms, and the local carrier first. If the issue remains unresolved, contact us and we will help investigate.
11. Size And Color Responsibility
Many of our bedding products are available in different sizes, styles, prints, and colors. Please review the product description, size guide, and product images carefully before placing your order.
Customers are responsible for selecting the correct size and variant.
We recommend measuring your duvet, comforter, mattress, pillows, or existing bedding before purchasing to ensure the best fit.
Slight measurement differences may occur due to manual measuring, fabric softness, or manufacturing tolerance.
12. Gifts
If your order was purchased as a gift and shipped directly to you, please contact us with the order details. We will do our best to assist with a return, replacement, or store credit if the item qualifies.
If the gift giver placed the order, refunds may be issued to the original payment method unless otherwise arranged and permitted.
13. Refused Packages
If a package is refused by the customer, not picked up, or returned due to an incorrect address, we may deduct any related shipping, return, handling, or carrier fees from the refund where applicable.
Please contact us before refusing a package so we can provide proper guidance.
14. Policy Abuse
DreamLinenHome.store reserves the right to refuse returns, refunds, or future service in cases of suspected fraud, return abuse, repeated policy misuse, false damage claims, or suspicious order activity.
We aim to be fair and helpful to every customer, but we must also protect our business and maintain a respectful shopping environment.
15. Contact Us
For return and refund questions, please contact us:
DreamLinenHome.store
Address: 9 Secroft Crescent, North York, ON M3N 1R5, Canada
Email: support@DreamLinenHome.store
Phone: (877) 636-7346
Our customer support team is here to help you with care, clarity, and professionalism. We want your experience with DreamLinenHome.store to feel as smooth and comfortable as the bedding you bring into your home.